COVID-19 Safety

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As we start to reopen we have taken a number of steps to protect you .This page explains the changes we have made, and how they may affect your experience with us.

If you have any further questions please feel free to contact us online or ring us directly.

We are looking forward to welcoming you back into our London clinics

Over three months have passed since we closed our doors. In that time we have been preparing to safely reopen for our clients and team members.

We have adapted our clinics in line with government guidelines.  We have also taken extra measures, going beyond those laid down by the government, to ensure your visit to our clinics is as safe as possible.


Courtesy Call

Your clinic will call you the day before your appointment. This will be to check:

– You are not experiencing any known symptoms of Covid-19.

– To find out if you have travelled abroad in the last 14 days.

If you are unsure if you have symptoms you can find out the here.

Premier Laser team members who are feeling unwell, or experiencing symptoms, will be asked not to come to work.

If you are showing Covid-19 symptoms and are unable to attend your appointment we would appreciate it if you notify us as early as possible.

Your clinic will reschedule your appointment for a later date.

On the day of your appointment

Everyone entering the clinic will have their temperature checked using our non-contact thermometers.

There will only be a limited number of people in the clinic at any time.

We kindly request that you arrive on time.

– If you are early you may be asked to wait outside to manage client numbers in the waiting area.

– If you arrive late your treatment time may be shortened.

We would also kindly ask your PPE – gloves and mask are worn when attending your appointment.

Please attend alone as the waiting reception will be restricted and we cannot allow more than one person, per treatment in the clinic.

Waiting Room & Toilets


You will be asked to use an anti-bacterial hand sanitiser when entering clinics.

Tissues and face masks can be provided if required.

Due to social distancing, the waiting area will be restricted.

You will be asked to head straight to the treatment room with your practitioner.

As the toilet is a common area we would ask you to refrain from using it unless absolutely necessary.

Social distancing

Signage and floor markings will be used throughout the clinic to ensure, outside of treatment rooms, the government advised distancing can be observed.

Team members will observe social distancing with each other during their shifts for their and your safety.

Reception Area

You will still receive the warm, friendly Premier Laser welcome from team members, although not through handshakes or hugs.

Safety measure at the reception area include:

– Perspex screens installed across all of our clinics.

– We are unable to provide any refreshments.

– Magazines, brochures and literature have been removed to reduce contamination risks.

– Chip and pin terminals disinfected after each use.

Your Treatment

All our team members will be wearing the appropriate Personal Protection Equipment (PPE). These include:

Face masks | Face shields | Aprons | Gloves

All team members have undergone intensive Covid-19 training. They regularly wash their hands, following guidelines, throughout the day and before and after your treatment.

Any areas you come in to contact with will be:

Disposed | Cleansed | Replaced

Couch rolls will be replaced, equipment cleaned & disinfected, while single-use items like linen and towels will be replaced.


All our clinics are professionally deep cleaned regularly.

Cleaning and disinfecting take place throughout the day for more frequently used areas, touchpoints and after each treatment.

All equipment used is :

– Fully cleansed and disinfected

Following manufacturers guidelines, after every treatment in preparation for the next client.

Premier Laser aim to provide you with leading laser and skin treatments in a safe and clean environment where you and our team members health, safety and wellbeing are of paramount importance.

All our treatments are scheduled to recommence, should this change and affect your treatment you will be immediately notified.

We would like to thank you for your cooperation and patience in advance, and look forward to seeing you soon.

This page will be updated as advice on Coronavirus changes


      East London
      10:00AM – 8:00PM

      South West London
      10:00AM – 8:00PM

      Central London
      10:00AM – 8:00PM

      10:00AM – 8:00PM

      City of London
      10:00AM – 8:00PM

      Virginia Water
      9:00AM – 8:00PM

      South London
      10:00AM – 8:00PM

      West London
      10:00AM – 8:00PM